6/4/2023 0 Comments Cast iron bird bellPlease note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We may refuse to replace or refund the item without enough images. If your order arrived damaged, please be sure to include photos of the following: shipping label, packaging outside, packaging inside, damaged item (at least 2 angles). Items returned late will be addressed on a case-by-case basis, and a 25% restocking fee may be applied to process the return. Items must be postmarked by the 14th day to be eligible for a refund. SOME PRODUCTS WE SHIP ARE CONSIDERED FRAGILE GOODS, FOR THIS REASON WE ASK THAT YOU PLEASE INSPECT ORDERS UPON DELIVERY AND SIGN 'DAMAGED' OR REFUSE DELIVERY IF THE PRODUCT IS DAMAGED IN ANYWAY.If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. This can be anything from £35 - £100 depending on the weight or quantity of goods. If you want to cancel an order or return the goods, please contact us in advance on redelivery fee will be chargeable at the invoice amount, and can vary. If on attempting to deliver your pallet, you refuse delivery and request a redelivery date, we have a right to charge you the return delivery fee. This does not affect your statutory rights to refuse goods on the basis they are damaged, faulty or in line with our returns process. Doing so may result in extra charges should you want to return your item. If your order is delivered on a pallet the driver is cannot take the pallet back with them in case of returns. Please leave a valid contact number so our couriers can update you if they experience any delays or queries with your delivery. If you have a tarmacked driveway the driver will try to deliver the pallet as close to your door as possible, however if door access is gravelled or grass, it will be kerbside drop off. Please note, our palletised delivery services are delivered curbside. So, we kindly as of you to please dispose of our packaging thoughtfully. The packaging we use for our products is made from 100% recycled paper, that can be recycled on once it's delivered to you. We actively try to be as sustainable as possible where we can during our packing and delivery process. Our Packaging & Sustainability Commitment If they are unsuccessful in contacting you after 3 attempts, they will continue to deliver your order curbside at their earliest convenience. Hathaways will contact you directly to arrange your day of delivery. very large terracotta pots, garden furniture or other large items. This is normally for large products that come on a pallet e.g. Both DPD, DX and Royal Mail will give you a time slot on the tracking information. Please leave a mobile number when placing your order so you are able to receive SMS updates. The courier will depend on the size of your order. The majority of our orders are shipped via DX on their premium services. We use different carriers for delivery depending on the products being shipped. When it comes to fast delivery and customer service we can't be beat. We are proud to be working with the best couriers in the country. Our express delivery options are covered by our delivery guarantee, meaning if your order arrives later than the specified time working days, we'll refund you your delivery fee without hesitation. (2 working days for highlands and highlands). Order with express delivery and receive your items next working day when ordered by 1pm the previous working day. Please enter your postcode at checkout to see charges for your area. *Please note: this also includes certain areas of Northern Scotland. Please see further information and terms and conditions below. Smaller items go via DX and larger items will be palletised and shipped through Hathaways. We use 2 reliable UK courier for our deliveries. Gardenware delivered safely to your door.
0 Comments
Leave a Reply. |